Refund policy
Last updated: 22 September 2026
Limit Breaking Athletes (“LBA”, “we”, “us” or “our”) provides personalised digital nutrition systems designed around the information supplied by each customer.
Because our products are digital and personalised, we have specific rules regarding cancellations and refunds. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable South African law.
1. Digital Products
LBA currently provides digital products, including personalised BUILD, CUT and RECOMP systems.
These products are prepared using information supplied by the customer through our system, including information such as age, sex, height, weight and activity information.
Once your order has been processed and your personalised system has been prepared or delivered, the product may not be eligible for a refund simply because you have changed your mind, subject to any rights you have under applicable law.
2. Before Your Personalised System Is Prepared
If you contact us before your personalised system has been prepared or processing has begun, we will review your cancellation request.
Where a refund is appropriate, the refund will generally be made to the original payment method.
To request a cancellation, contact us at:
Email: limitbreakingathletes@gmail.com
Please include your order number and the email address used when placing the order.
3. Incorrect Information
Customers are responsible for providing accurate information when completing the LBA system calculator.
If incorrect information is submitted and the personalised system has already been prepared using that information, please contact us as soon as possible.
Where reasonably possible, LBA may correct or regenerate the system where the issue is caused by an error in the information provided.
Additional charges may apply where a new product or service is requested beyond what was originally purchased.
4. LBA Error
If your personalised system contains a material error caused by LBA, please contact us.
We will review the issue and, where appropriate, correct the system or provide another appropriate remedy in accordance with applicable law.
5. Duplicate Orders
If you accidentally purchase the same LBA system more than once, contact us as soon as possible.
If the duplicate order has not yet been processed, we will review the request for cancellation and refund.
If the duplicate personalised system has already been prepared or delivered, the refund request will be assessed based on the circumstances and applicable law.
6. Refund Processing
Where LBA approves a refund, the refund will normally be made using the original payment method.
The time it takes for the funds to appear in your account may depend on your payment provider, bank or card issuer.
7. Consumer Rights
Nothing in this policy is intended to remove, restrict or waive any rights you may have under the South African Consumer Protection Act, the Electronic Communications and Transactions Act, or any other applicable law.
Where applicable law provides a consumer with a right to cancel, return, obtain a refund or receive another remedy, those rights remain unaffected.
8. Contact Us
If you have a question about a refund, cancellation or your LBA system, contact us:
Limit Breaking Athletes (LBA)
Email: limitbreakingathletes@gmail.com
Address: Richards-Bay
Please include your order number where possible so that we can locate your purchase and assist you more efficiently.
9. Policy Changes
LBA may update this Refund & Cancellation Policy from time to time. The latest version will be published on this page with the updated date.
Limit Breaking Athletes
BUILD · PERFORM · BECOME